Managing debt can be challenging, but with Wise Group, you’re not alone. We’re here to help you manage your unpaid debt, offering support every step of the way.
If you have been contacted by Wise Group, it means we have been referred your account by one of our clients and we’re trying to make contact with you to get the matter resolved. We work with a range of organisations such banks, finance companies, utilities providers and government, enabling their customers to move forward into a financially sustainable future.
We understand that being contacted by a debt collection agency might feel overwhelming sometimes but contacting us is important so that we can assist in resolving your individual debt challenge.
Visit our self-service customer portal or contact our team on 1300 385 795 today to find out how we can assist.
Take the next step towards resolving your debt situation. Contact us or visit our self-service customer portal to find out how.
View your account details, payment history, make payments, and correspond with one of our team.
Fill out our contact form and one of our team will get back to you, we aim to reply to all requests within 24 hours.
Call us anytime between 8.00am – 7.00pm Monday to Friday and we’ll help point you in the right direction.
We take payment over the phone, via BPay, online, direct credit and bank cheque or money order.
If you have been asked to pay your debt directly to Wise Group acting on behalf of our client, please select from one of the payment options below. The organisation we represent is clearly noted on all correspondence to you.
If you are a Wise Group corporate client and wish to pay your corporate account, please contact our Accounts Payable Team at accounts@wisegroup.com.au
Need some extra info?
Here are some of our most frequently asked questions to help you start making your first steps. If you still can’t find the answers you’re looking for, please don’t hesitate to contact us directly.
If you have been contacted by Wise Group, it means we have been referred your account by one of our clients and we’re trying to make contact with you to get the matter resolved. We work with a range of organisations such banks, finance companies, utilities providers and government, enabling their customers to move forward into a financially sustainable future.
If you have been contacted by Wise Group, it means we have been referred your account by one of our clients and we’re trying to make contact with you to get the matter resolved. We work with a range of organisations such banks, finance companies, utilities providers and government, enabling their customers to move forward into a financially sustainable future.
If you have been contacted by Wise Group, it means we have been referred your account by one of our clients and we’re trying to make contact with you to get the matter resolved. We work with a range of organisations such banks, finance companies, utilities providers and government, enabling their customers to move forward into a financially sustainable future.
If you have been contacted by Wise Group, it means we have been referred your account by one of our clients and we’re trying to make contact with you to get the matter resolved. We work with a range of organisations such banks, finance companies, utilities providers and government, enabling their customers to move forward into a financially sustainable future.
If you have been contacted by Wise Group, it means we have been referred your account by one of our clients and we’re trying to make contact with you to get the matter resolved. We work with a range of organisations such banks, finance companies, utilities providers and government, enabling their customers to move forward into a financially sustainable future.
If you have been contacted by Wise Group, it means we have been referred your account by one of our clients and we’re trying to make contact with you to get the matter resolved. We work with a range of organisations such banks, finance companies, utilities providers and government, enabling their customers to move forward into a financially sustainable future.
We understand that people’s individual circumstances can change through no fault of their own, which may result in unexpected financial challenges.
We are committed to supporting customers who are experiencing genuine hardship. Our WiseAssist team are here to help and will discuss your financial circumstances and options with you.
If you require assistance or wish to discuss your options, please email us at wiseassist@wisegroup.com.au.
National Debt Helpline is a not-for-profit service that helps people tackle their debt problems.
Moneysmart helps Australians take control of their money and build a better life with free tools, tips and guidance.
Legal aid provides legal assistance services to the public, with a particular focus on the needs of people who are economically and/or socially disadvantaged.
Beyond Blue provides information and support to help everyone in Australia achieve their best possible mental health.
Lifeline is a national charity providing all Australians experiencing emotional distress with access to 24 hour crisis support and suicide prevention services.
Provided by the Australian Department of Health, Head to Health can help people find digital mental health services from some of Australia’s most trusted mental health organisations.
Contact your financial institution to arrange payment from your bank account. Please ensure to quote your Payment Reference Number.
BPAY Biller Code: 778241
To find out more about BPAY, Click here
Click here to make a secure online payment
Please ensure you quote the correct Account Reference Number so your payment can be allocated to your account. Contact our Client Services Team if you have any queries regarding online payments on (02) 9210 0040.
Please note that only VISA and MasterCard are accepted.
